Prescription Drug Helpline


Photo by UrosPoteko/iStock / Getty Images

Photo by UrosPoteko/iStock / Getty Images



Our Prescription Drug Helpline is a statewide, toll-free helpline which provides assistance to Medicaid and low-income Medicare beneficiaries whose necessary medications have been denied. Our services include assistance relating to prior authorization requirements, assistance to patients and physicians with acquiring an immediate, temporary supply of the denied medication, representation by an attorney at a fair hearing, and other advice and assistance by phone. 

publications available for download

Medicaid Brochure in English

Medicaid Brochure en Español

Medicare Savings Program Overview

Medicare Savings Program Details

Medicaid/Medicare Buy-in Application (apply for low-income subsidy)

Aplicación de Medicaid/Medicare Buy-In (para solicitar subsidio para bajo ingreso)

Medicare Brochure in English

Medicare Brochure en Español